Consistent with our apprenticeship model is the continual feedback loop that exists between interns and senior staff and between all members of our staff. If any staff member or intern has a concern about an aspect of the internship program or with another staff member or intern he or she may communicate it during any of our formal or informal meetings.

1. For intern grievances concerning the internship program or a member of the Counseling Center staff:

   1. Interns are encouraged to speak with the Director of Training, their primary supervisor, or any other member of the senior staff with any dissatisfaction. If the concern is resolved through consultation or informal mediation then no further action is taken.
   2. If the intern is not satisfied with the response of the senior staff member, then the intern may request formal mediation. The intern's concerns and the staff's response are documented and a copy filed with the Director of Training within 14 days of the initiation of the grievance procedure. A review panel comprised of the Director of Training and two non-supervisory personnel (i.e.. senior staff members, consultants to the training program, and/or the Vice President of Student Affairs ) is convened to conduct an appeal no later than 14 days after receiving the letter of disagreement. This panel submits its recommendations to the Center Director who may accept or reject the recommendations, or request further deliberations. The ultimate decision is made by the Center Director. The final decision is communicated in writing to the intern. If necessary, the intern's home department will also be informed in writing. If the Director of Training is a party in the grievance then her/his role will be carried out by a senior staff member of the Training Committee.

2. For staff grievances concerning an intern:

   1. Individual staff members are encouraged to discuss their concerns with the intern directly. If appropriate, the Director of Training and the intern's primary supervisor will be informed. If the concern is resolved through consultation or informal mediation then no further action is taken.
   2. If any party is not satisfied with the informal response a formal grievance procedure is initiated. The senior staff's concerns and recommendations for remediation are documented and a copy filed with the Director of Training. These concerns and recommendations are shared with the intern and the intern is given the opportunity to respond in writing. If the intern accepts the recommendations, the action(s) is implemented and the home department is informed in writing. If the intern wishes to challenge the decision, s/he must submit a letter of addendum or disagreement with the supervisor's evaluation and/or recommendations to the Director of Training, requesting an appeal. The intern must file within 14 days of receiving the written evaluation. A review panel is created by the Director of Training in consultation with the intern. This panel is comprised of the Director of Training and two non-supervisory personnel (i.e.. senior staff members, consultants to the training program, and/or the Vice President of Student Affairs ) conducts the appeal no later than 14 days after receiving the letter of disagreement. If the Director of Training is a party in the grievance then her /his role will be carried out by a senior staff member of the Training Committee. This panel submits its recommendations to the Center Director who may accept or reject the recommendations, or request further deliberations. The ultimate decision is made by the Center Director. The final decision is communicated in writing to the intern and the home department.